COMPLAINTS PROCEDURE

 

At TP Improvements Limited we strive to provide a first class service to all our customers. However, there may be an occasion when you are not happy with the service received. If you do have any queries, suggestions or complaints please follow the procedure below.

1. In the first instance please speak to a member of staff who will try to rectify the situation directly, or will put you in touch with someone who can help. We can be contacted at:

TP Improvements Limited, 81 The Street, Fetcham, Surrey KT22 9RD
Tel: 01372 203040
Email: info@tpimprovements.co.uk

2. If you send your complaint by email or post we will aim to send an initial acknowledgement on receipt of complaint within 3 working days and a full response to complaints within 10 working days on receipt of complaint. If we cannot respond fully within 10 working days we will keep you informed on the progress of our investigation.

3. We will always endeavour to try and correct any problem in the first instance, but if you are not satisfied with the way your complaint is handled and wish to take the matter further you can contact our Competent Person Scheme, CERTASS. However, please contact TP Improvements Limited initially.

If you are still dissatisfied having followed all the stages of our internal complaints procedure you may apply to CERTASS for an independent investigation of your complaint. Their contact details are:

By Post: Certass Limited, PO Box 26332, Ayr KA7 9BJ
Telephone: 01292 292095
Email: info@certass.co.uk

TP IMPROVEMENTS LTD
81 The Street
Fetcham
Leatherhead
Surrey
KT22 9RD
United Kingdom

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TRADING TIMES:

Monday: 8am - 4pm
Tuesday:
8am - 4pm
Wednesday:
8am - 4pm
Thursday:
8am - 4pm
Friday:
8am - 4pm
Saturday: 9am - 3pm
[Appointment Only]
Sunday: Closed

Bank Holidays: Closed

We are one of the leading window & door specialists servicing local customers across Surrey including Fetcham, Leatherhead, Ashtead, Cobham, Bookham, Esher & many other surrounding towns. We come highly recommended by our customers & boast a portfolio of projects including conservatories, bi fold doors, lantern roofs, bespoke window replacements, garden rooms & much more.

As a family run business, your continued support to local businesses like ours is greatly appreciated. If you’d like to tell your neighbours about the service that you’ve received from TP Improvements, then please leave us a review.

Company Registration Number: 11230842 // Privacy Policy // Complaints Procedure // Terms & Conditions